1. Ordering
Q: How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the on-screen instructions to enter your delivery and payment details. You will receive an order confirmation email shortly after placing your order.
Q: Can I cancel my order?
- Within 15 minutes: You can cancel your order directly through your store order confirmation page.
- After 15 minutes: Please contact us immediately at info@nexaratech.info or +1 (716) 573-3158 (US) or +44 7742 914253 (UK). We will try to stop the order before dispatch. Once shipped, cancellations are not possible, but you may return the item under our 30-day return policy.
Q: What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and Diners Club. All payments are processed securely.
2. Delivery
Q: Where do you deliver?
We deliver to all 50 US states and Washington D.C. We do not deliver to PO Boxes, APO/FPO/DPO military addresses, or US territories.
Q: How much does delivery cost?
Delivery is free on all orders, with no minimum order requirement.
Q: How long does delivery take?
Orders are processed within 1–3 business days. Standard delivery then typically takes 4–6 business days. The total estimated delivery time is 5–9 business days from order placement.
Q: What are "business days"?
Business days are Monday to Friday, excluding US federal holidays.
Q: My order hasn't arrived. What should I do?
If your order is late, please contact us at info@nexaratech.info or +1 (716) 573-3158. We will investigate with the carrier. If no tracking updates appear for 3 business days after the expected delivery date, we will file a tracer. If the parcel is not delivered within 7 business days after the expected date, we will consider it lost and offer a full refund or free replacement.
Q: What happens if you cannot ship my order on time?
If we are unable to ship your order within the stated processing time, we will contact you with a revised shipping date. You may accept the revised date or cancel for a full refund. If we do not receive your consent, we will automatically cancel and refund you within 2 business days.
3. Returns & Refunds
Q: Can I return my order?
Yes. The 30-calendar-day return window begins on the date your order is delivered. You must submit your return request before this 30-day period expires. Standard returns within the United States are free, and NexaraTech will provide a prepaid return label.
Q: What condition do items need to be in?
Items must be returned in their original packaging with all accessories, cables, manuals, and other supplied items. They should have been handled only as reasonably necessary to inspect appearance and basic functionality, and must be in a condition suitable for resale.
Q: How long does a refund take?
After receiving your returned item, we will inspect it and issue any approved refund within 2 business days of receipt. Please allow an additional 5–10 business days for the refund to appear in your account.
Q: What if my item is faulty or damaged?
Please contact us immediately at info@nexaratech.info or +1 (716) 573-3158. Depending on the circumstances, we will provide an appropriate remedy, which may include a replacement or a full refund.
Q: Who handles warranty claims?
Products are covered by the manufacturer's warranty where applicable. Warranty terms are determined by the respective brand. For warranty claims, please contact the manufacturer directly or contact us for assistance.
4. Privacy
Q: Do you sell my personal information?
No, we do not sell personal information for monetary value. However, where advertising or analytics services are enabled, we may disclose certain information, such as browsing activity and cookie identifiers, to relevant service providers. Depending on the circumstances, this disclosure may be considered a "sale" or "sharing" under applicable US state privacy laws. Where applicable, you have the right to opt out.
Q: How do I opt out of the sale or sharing of my personal information?
You can use the "Do Not Sell or Share My Personal Information" link in our footer, or contact us at info@nexaratech.info with "Privacy Request" in the subject line.
Q: What are my privacy rights as a California resident?
Where the CCPA applies to NexaraTech and you are a California resident, you have the right to know what personal information we collect, request deletion of your data, correct inaccurate information, and opt out of the sale or sharing of your personal information. See our Privacy Policy for full details.
5. Customer Service
Q: How can I contact you?
You can reach us by email at info@nexaratech.info or by phone at +1 (716) 573-3158 (US Customer Support) or +44 7742 914253 (UK Administrative Office).
US Customer Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
UK Administrative Office hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
Q: How quickly do you respond?
We aim to respond to all enquiries within 1 business day.